What is Geneva Collections?

Geneva Collections is an online platform.  It is a website where we offer our members the possibility to buy and sell collectibles and artworks, in a simple and secure way, through their user account. 

How to buy or sell on Geneva Collections?

To buy on Geneva Collections you need to 

1) create a user account, go to "sign up" in the menu. 

2) Validate the account following the instructions you receive by email. 

3) Once the account is validated, you can log in via "sign in" in the menu and proceed with your purchase or create a listing via "sell" in the menu. 

Your user account allows you to both buy and sell on the platform.

What are the costs for the buyer?

The buyer only pays the price indicated in the listing and shipping costs, if any. 

What are the costs for the seller?

In case of sale of an object on the platform, the costs for the seller are 

15% of the selling price for a "standard" listing

20% of the selling price for a "premium" listing 

But always a minimum of 10 CHF per item sold. 

Why do I have to send a copy of my ID to Geneva Collections to validate my account?

In order to guarantee a secure platform for all its users, Geneva Collections must verify the identity of all users. According to the Terms and Conditions, the copy of your ID is kept encrypted. 

How to change your password?

By using the "Forgot Password" function; when you are logged out click on "Login" then enter the email address linked to your Geneva Collections user account and then click on the "Forgot Password" link at the bottom of the window.

Why does my listing need to be validated?

In order to guarantee an optimal and secure experience for all users, the platform must ensure that each item is consistent with its description. Geneva Collections relies on it’s network of experts to ensure this.

How long do I have to wait before my listing is validated?

Normally the listing is validated within 24 to 48 hours (business day). If our experts find that additional research needs to be undertaken in order to validate the ad we will contact you. 

Is it possible to sell my item elsewhere at the same time?

Yes you can sell your item elsewhere, however it is very important to remove your listing from the Geneva Collections platform immediately when the item is no longer available. To do so, simply open the item in question in your user account and click on "delete". No fee is due to Geneva Collections in this case.

What shipping methods should I offer to buyers, and how much does it cost?

Depending on the value of the item and its size, the methods you offer are different, but the shipment should always be registered with a tracking number unless a pick up in person has been arranged. Here are some examples:

1) For items weighing less than 1 kilo and worth less than CHF 1000 we recommend using the Swiss Post registered service. You can find out the rates on the post office website.

2) For items worth more than 1000 CHF we recommend using the services of a carrier such as DHL or FEDEX with an additional insurance 

3) For large or fragile items we recommend that you arrange for delivery in person.

Please contact us if you have any questions, we will be happy to assist you.

Do I have to create the payment and delivery methods each time I create a listing?

The payment methods you wish to accept only need to be created once. After that they are saved in the system and you can easily select them via a drop-down menu when creating  future listings. Each time you create a listing you can add or remove a payment method. 

The delivery methods, which are different for each item, must be created each time when creating  a listing.

Do I have to fill in all the fields?

Only the fields marked with an asterisk (*) are mandatory. However, we always recommend that you enter as many details as possible, to make your listing more complete and thus more attractive to buyers.

Making an offer?

When creating a listing you can check the box "Allow offers". This allows potential buyers to propose a purchase price for your item. In any case the option is not mandatory and you are not obliged to accept any offers you may receive. 

Who receives the payment?

The seller receives the payment directly from the buyer via one of the payment methods that the seller has chosen when creating the listing.

When should I send the item to the buyer?

You should send the item only after receiving the payment. 

Do you offer a "Click and collect" option?

Yes, Geneva Collections offers a "Click and collect" option in its offices at Cour de Saint-Pierre 5, 1204 Geneva.  Please contact us when you create your listing to benefit from this service.

How and when do I pay the fees due to Geneva Collections?

Once the sale is concluded and the transaction closed, Geneva Collections will issue an invoice to the seller with the corresponding fees. 

Who do I contact if I have a problem?

If the above questions do not answer your request, you can contact us by email [email protected] or by phone :

+41 22 335 81 28/+41 78 213 57 07 (Swiss numbers).

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