USER ACCOUNT

What is Geneva Collections?
Geneva Collections is an online platform dedicated to buying and selling numismatic items, collectibles, antiques, artworks, and exceptional objects. With your user account, you can buy, sell, and track your transactions in a simple and secure environment.

How do I create an account?
To create an account, click "Sign up" in the main menu, then follow the instructions sent by email to confirm your email address.

How do I buy on Geneva Collections?
To buy on Geneva Collections, simply:

• Create a user account.
• Confirm your email address.
• Log in to your account.
• Purchase the items you're interested in.

No further validation is required for buyer accounts.

How do I become a seller?
To publish a listing, you need a seller account. To ensure the security of the platform and its users, every seller account is verified before a listing can be published.

During this verification, Geneva Collections may ask you to provide:

• a valid ID document;
• recent proof of residence (such as a utility bill or other proof of address);
• valid bank details, to enable payment of your sales proceeds.

The information provided is processed in accordance with our data protection policy and stored securely.

Why does my seller account need to be verified?
Verifying seller accounts strengthens platform security and protects both buyers and sellers. It also ensures that payments can be correctly transferred to a bank account belonging to the seller.

Why do I need to provide an ID document?
Verifying your identity strengthens platform security and reduces the risk of fraud.

Why do I need to provide proof of residence?
Proof of residence may be requested to verify your seller account information and to meet our compliance obligations.

Why do I need to provide my bank details?
Bank details are required so that Geneva Collections can pay you the proceeds of your sales. They are used solely for payments to your seller account.

How do I update my bank details?
You can update your bank details at any time from your seller account. For security reasons, an additional verification may be carried out before the next payment.

How do I change my password?
If you've forgotten your password, click "Log in", then "Forgot password". Enter the email address associated with your Geneva Collections account. You will then receive an email with instructions to set a new password.

BUYING

How do I buy an item?
Once logged into your account, select the item you want and click "Buy". You can then choose your preferred payment method and complete your order.

What payment methods are accepted?
Geneva Collections currently accepts the following payment methods:

• Credit card;
• PayPal;
• TWINT;
• Bank transfer;
• Cash payment for Click & Collect orders at Geneva Collections' premises.

Depending on the payment method chosen, processing fees may apply.

What fees does the buyer pay?
The buyer pays:

• the sale price of the item;
• any applicable delivery fees;
• any fees related to the payment method chosen.

Payments by bank transfer or cash do not incur any additional payment fees. Any fees related to other payment methods are clearly shown before the order is confirmed.

Can I make an offer?
Yes. If the seller allows offers on their listing, you can propose a different price than the one shown. The seller is free to accept, decline, or make a counter-offer.

How does a counter-offer work?
When a seller makes you a counter-offer, you can accept it, decline it, or propose a new counter-offer. This exchange continues until an agreement is reached or either party ends the negotiation.

When is my purchase confirmed?
Your purchase is confirmed as soon as Geneva Collections receives your payment. The seller is then asked to prepare your item for shipping.

Can I cancel my purchase?
If you wish to cancel a purchase, please contact Geneva Collections as soon as possible. Repeated, abusive, or unjustified cancellations may result in measures against the account concerned, up to and including suspension or closure.

SELLING

How do I create a listing?
From your seller account, click "Sell", fill in the requested information, and submit your listing. It will be reviewed before publication.

Why does Geneva Collections review listings?
Before publication, all listings are reviewed to improve their quality, reduce the risk of fraud, and verify the consistency of the information provided. When necessary, Geneva Collections may also seek the opinion of its experts. However, this review does not constitute a guarantee of authenticity. The seller remains solely responsible for the authenticity, provenance, and compliance of the items offered for sale.

How long does the review take?
Review generally takes place within two business days. If further research is needed, we will contact you.

Why was my listing rejected?
A listing may be rejected if the item does not fall within Geneva Collections' accepted categories, or if the information provided is insufficient for publication. Any clear attempt at fraud, counterfeiting, or publishing an illegal item may result in immediate suspension or permanent closure of the user account.

Can I edit a listing?
Yes. Any change to a listing triggers a new review before it is republished.

Can I delete a listing?
Yes. You can delete your listing at any time, as long as no sale has been completed.

Can I sell my item elsewhere?
Yes. However, if your item is no longer available, you must remove your listing from Geneva Collections as soon as possible. No commission is owed if your item is sold outside the platform.

What fees does the seller pay?
When an item is sold on the platform, fees are:

• 15% of the sale price for a Standard listing;
• 20% of the sale price for a Premium listing.

In all cases, the minimum commission is CHF 10.- per item sold.

Do I need to fill in every field?
Only fields marked with an asterisk (*) are required. However, we recommend completing your listing with as much information as possible to improve its quality and visibility.

DELIVERY

When can I ship my item?
You should only ship your item after receiving an email from Geneva Collections confirming that the buyer's payment has been received.

What delivery methods should I use?
Delivery methods depend on the nature, size, and value of the item. We recommend:

• Swiss Post for lower-value items;
• an insured specialized carrier for valuable items;
• in-person hand delivery for large or fragile items.

Except for in-person hand delivery, all shipments must always include a tracking number.

Is Click & Collect available?
Yes. Geneva Collections offers a Click & Collect service at its premises at Cour de Saint-Pierre 5, 1204 Geneva.

Do I always need to provide a tracking number?
Yes, except for in-person hand delivery. The tracking number allows Geneva Collections and the buyer to track the item's delivery.

PAYMENTS

Why isn't my balance available yet?
The amount from your sale remains pending until the transaction is closed. The transaction is closed:

• when the buyer confirms successful receipt of the item;
  or
• automatically twenty (20) business days after proof of delivery, if no dispute has been opened.

Once the transaction is closed, the amount becomes available in your seller account.

How do I request payment of my balance?
Once your balance is available, you can request payment at any time. Geneva Collections also makes automatic payments at regular intervals. Funds are transferred to the bank account registered on your seller account.

SECURITY

Who is responsible for the authenticity of items?
Each seller remains solely responsible for the authenticity, provenance, and compliance of the items offered for sale. Reviews carried out by Geneva Collections and its experts do not constitute a guarantee of authenticity.

How do you protect my personal data?
Geneva Collections takes all reasonable measures to ensure the security of its users' personal data. Data is stored on secure infrastructure and processed in accordance with our data protection policy and applicable law.

What happens in case of fraud?
Any attempt at fraud, identity theft, counterfeiting, or publishing an illegal item may result in immediate suspension or permanent closure of the user account.

TRANSACTIONS

What should I do if I need to cancel a sale?
If you need to cancel a sale in exceptional circumstances, please contact Geneva Collections as soon as possible. Repeated, abusive, or unjustified cancellations may result in measures against the account concerned, up to and including suspension or closure.

What happens if the buyer never confirms receipt?
If no dispute is opened, the transaction is automatically closed twenty (20) business days after proof of delivery. The sale amount then becomes available in your seller account.

What should I do in case of a dispute?
In the event of a disagreement between a buyer and a seller, please contact Geneva Collections as soon as possible. We will review the situation and assist both parties in finding an amicable solution, in accordance with our Terms and Conditions.

Who should I contact if I have a problem?
If you can't find the answer to your question in this help center, our team is here to help.
Email: [email protected]
Phone:
+41 22 335 81 28
+41 78 213 57 07 (Switzerland)